August 8, 2011
Let me start by saying that I truly do understand that social media has made customer service even more challenging for companies. It must be excruciating, especially for companies that used to be able to throw hand written complaint letters in the trash. Social media has made the challenges, flaws, and short comings of brands [...]
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August 1, 2011
In the Phoenix area, I have noticed two LCD billboards on either side of the city advertising hospital ER wait times. When noticing the one in the North valley, close to Cave Creek and the 101 I realized how silly this message truly was. This billboard shows the wait time for Scottsdale Shea hospital. What’s [...]
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